Service Targets

Enquiries

We will reply to general enquiries within 3 working days.

Student Outcomes and Satisfaction Rates

Beacon strives to be in continual pursuit of the following targets to ensure that the courses offered and services rendered maintain their quality and relevance:

  • To achieve 91% of student satisfaction rate on agent and marketing staff service;
  • To achieve 90% of student satisfaction rate on student admin services;
  • To achieve 3.40 (on a 4.0 scale) of student satisfaction rate on overall student satisfaction rate on teaching;
  • To achieve 80% of graduation rate.

For 2017, Beacon has met the above targets.

For more details, please contact us at qa@beacon.edu.sg.

Feedback

We will acknowledge your feedback in 3 working days and seek to resolve any complaints in 21 working days.

Course Fee Refunds

We will process your refund in 7 working days upon receipt of your request for eligible refunds.

Student’s Pass Applications

We will process your student’s pass application within 3 working days upon receipt of complete information and documents.

To help us serve you better, please ensure that the following documents are complete:

  • Passport
  • Passport-size Color Photo with white background
  • Birth Certificate (translated and notarised)
  • Graduation Certificates (translated and notarised)
  • Academic Results Slips (translated and notarised)
  • Bank Information
  • Family Biodata
  • Beacon Application Form