We will reply to general enquiries within 3 working days.
We will acknowledge your feedback in 5 working days and seek to resolve any complaints in 21 working days.
Course Fee Refunds
We will process your refund in 7 working days upon receipt of your request for eligible refunds.
Student’s Pass Applications
We will process your student’s pass application within 3 working days upon receipt of complete information and documents.
To help us serve you better, please ensure that the following documents are complete:
- Passport-size Color Photo with white background
- Birth Certificate (translated and notarised)
- Graduation Certificates (translated and notarised)
- Academic Results Slips (translated and notarised)
- Bank Information
- Family Biodata
- Beacon Application Form