Service Targets


We will reply to general enquiries within 3 working days.


We will acknowledge your feedback in 5 working days and seek to resolve any complaints in 21 working days.

Course Fee Refunds

We will process your refund in 7 working days upon receipt of your request for eligible refunds.

Student’s Pass Applications

We will process your student’s pass application within 3 working days upon receipt of complete information and documents.

To help us serve you better, please ensure that the following documents are complete:

  • Passport
  • Passport-size Color Photo with white background
  • Birth Certificate (translated and notarised)
  • Graduation Certificates (translated and notarised)
  • Academic Results Slips (translated and notarised)
  • Bank Information
  • Family Biodata
  • Beacon Application Form