Service Targets
| Telephone Calls |
- We will answer your call within 60 seconds.
However, you may have difficulty in reaching a specific staff for assistance due to the high call volume. We appreciate your kind understanding and patience.
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| Emails |
- We will reply to general email enquiries within 7 working days.
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| Faxes |
- We will reply to faxes within 14 working days.
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| Feedback |
- We will acknowledge receipt of your feedback within 3 working days and update you on the status every 7 days. Most cases should be resolved in 21 days.
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| Course Fee Refunds |
- We will process your refund request within 7 working days upon receipt of your Request Refund Form.
- Upon approval of your refund request, we will process your refund within 7 working days.
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| Student's Pass Applications |
- We will process your student's pass application within 3 working days upon receipt of complete information and documents.
To help us serve you better, please ensure that the following documents are complete:
- Passport
- Passport-size Color Photo with white background
- Birth Certificate (translated and notarised)
- Graduation Certificates (translated and notarised)
- Academic Results Slips (translated and notarised)
- Bank Information
- Family Biodata
- Beacon Application Form
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| Update of Information |
- We will update our information within 14 days after changes are effective.
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